Job Order #2679

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Position Title: IVR Call Flow Analyst
Location: Mendota Heights, MN 55120
Desired Skills:

Elevate Technology Solutions is currently accepting applications for an IVR Business Analyst to support our operations.


This excellent opportunity requires that the ideal candidate to be customer focused, and willing to join a winning team.


The IVR Business Analyst will be responsible for the following:

• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Develop requirement and design specifications according to standard templates


The IVR Business Analyst will have the following skills:

• Be a self-starter and work independently
• Possess critical thinking and problem solving skills. With the ability to provide recommendations to customer based on best practices
• Have excellent verbal and written communication skills
• Serve as the conduit between the business and the software development team


The IVR Business Analyst will have the following Qualifications:

• Experience with Customer Service / Self Service Channels (i.e Web and/or IVR)
• Five years business analysis and design experience preferred on IT focused projects, using Software Development Lifecycle
• Software program experience: Microsoft Office products (Word, Excel, PowerPoint) and Strong Microsoft Visio skills
• Technical Experience 2-5 years required in the design and/or implementation of any of the following: Website, IVR applications (Cisco, Avaya, Voxeo), PL/SQL or SQL, Java, .NET, Web Services VUI (Voice User Interface) experience and/or speech or grammar development or design a plus


If you are interested and believe your skills would be an excellent match for this IVR Business Analyst, please apply to this job or submit your resume.


Elevate Technology Solutions is a staffing and consulting services company. Our mission is to deliver innovative consultants and solutions that help our customers achieve what they want most: high quality, cost-effective results. We are able to deliver highly skilled resources in many disciplines such as Cloud Computing, Virtualization, Mobility, Information Security and Business Intelligence. We concentrate in three practices that pose the greatest challenges for our clients today; Information Technology, Enterprise Applications, and Creative and Marketing.
“Exceeding Expectations—Raising the Bar”

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